12-month mechanical warranty

Published 2 November 2026.

This warranty is provided by The Wrist Watcher Ltd, company number 15132215, registered office Pharmacy Chambers, High Street, Wadhurst, England TN5 6AP.

Your cover

Every prize watch supplied by The Wrist Watcher includes a 12-month mechanical warranty beginning on the day it is delivered or collected. This additional warranty covers mechanical faults that arise through normal use and natural mechanical wear during that period.

Covered repairs

Contact us before arranging repairs. We will assess the reported fault and arrange an appropriate repair for a covered mechanical fault without charging for the covered work. If a repair cannot reasonably be completed, we will discuss an appropriate resolution with you. Any legal remedies available to you remain unaffected.

What the warranty does not cover

• Damage caused by water or moisture, including showers, swimming, baths or steam rooms.
• Damage caused by saunas, excessive heat or damaging temperature exposure.
• Damage caused by dropping, impacts, crushing or other accidental damage.
• Damage from forcing the crown, winding beyond resistance, misuse or failure to follow the watch’s operating instructions.
• Damage caused by unauthorised opening, adjustment or repair.
• Purely cosmetic deterioration of the case, dial, crystal or strap, or loss or theft of the watch.

Exclusions apply where the event caused the fault being claimed. They do not automatically remove cover for unrelated mechanical faults. Ordinary correct winding and normal mechanical wear remain covered. A vintage watch should not be assumed water-resistant merely because its original design or dial says so.

Making a claim

Stop using the watch if continued use could worsen a fault. Email thewristwatcher1@gmail.com with the watch or draw name, delivery or collection date, order reference if available and a description of the symptoms. We will provide a postage label for the agreed warranty return. Please do not send the watch until we have agreed the assessment and return arrangements.

We will explain any finding that a fault is excluded and obtain your agreement before any chargeable work. Correspondence address:

The Wrist Watcher
Stand 312
Gray’s Antique Market
58 Davies Street
London
W1K 5LP
United Kingdom

Your rights

This warranty is additional to, and does not restrict, your statutory rights. Expiry of the 12-month period does not itself end any rights you may have under applicable law.

See the delivery and collection information and draw terms.

Existing entries

Your entry remains subject to the conditions displayed when you entered. Later changes will not be applied to reduce your rights. The advertised prize, ticket cap and closing time for an existing draw remain as stated on its listing.